Shipping policy

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Shipping and handling are calculated at checkout based on your order and destination. We occasionally run free or discounted shipping promotions; terms may vary and can't be applied retroactively to orders already placed.

Processing Times

Online orders are typically processed within 3–6 business days of the order date, not including weekends or holidays. Processing may take longer during sales, launches, holidays, or other high-volume periods.

Transit & Delivery

Once an order has shipped, transit time may vary. We don't guarantee delivery dates and aren't responsible for delays once a package is with the carrier.

Lost, Stolen, or Delayed Packages

We're not responsible for packages that are lost, stolen, damaged, or delayed once transferred to the carrier. If tracking shows delivered but you can't find it, check with household members, neighbors, building management, and the carrier before contacting us.

Undeliverable & Returned Packages

You're responsible for providing a complete, accurate shipping address at checkout. If a package is returned due to an incorrect address, refusal, or non-claim, additional shipping charges may apply to resend it. Original shipping charges are non-refundable.